Shipping policy
At Saffiome, we want receiving your order to be simple and straightforward.
Australian Shipping
We offer standard shipping throughout Australia.
Orders under $95: $9.95 standard shipping
Orders $95 and over: FREE standard shipping
This means our AM + PM bundles and qualifying subscription orders can enjoy free standard shipping within Australia.
Free shipping applies to the order value after discounts and before any applicable shipping charges.
Order Processing
We aim to process and dispatch orders within 1–2 business days.
Orders placed on weekends or public holidays will generally be processed on the next business day.
During busy periods, product launches, promotions or other periods of unusually high demand, dispatch may take a little longer. If there is a significant delay with your order, we will do our best to let you know.
Australian Delivery Times
Delivery times depend on your location and the delivery service used.
Once your order has been dispatched, you will receive shipping or tracking information where available.
Delivery timeframes provided by Saffiome or the carrier are estimates and cannot be guaranteed.
Remote and regional areas may take longer.
International Shipping
International shipping may be available to selected countries.
Where international shipping is available, the applicable shipping cost will be displayed at checkout based on your delivery location and order.
Our Australian free shipping offer and $9.95 flat-rate shipping do not apply to international orders.
International delivery times vary depending on the destination, carrier and customs processing.
Customers are responsible for ensuring that products ordered from Saffiome can legally be imported into their destination country.
International orders may also be subject to customs duties, import taxes, fees or other charges imposed by the destination country. Unless otherwise stated at checkout, these charges are the responsibility of the customer and are not included in the product or shipping price paid to Saffiome.
We are unable to control or predict customs processing times or charges imposed by overseas authorities.
Incorrect Delivery Addresses
Please check your delivery address carefully before completing your order.
If you notice an error after placing your order, contact us as quickly as possible at hello@saffiome.com.
We will do our best to help if the order has not yet been dispatched. Once an order has been shipped, we may not be able to redirect it.
Additional shipping charges may apply where an order needs to be resent because an incorrect or incomplete delivery address was provided.
Lost, Missing or Damaged Orders
If your order appears to be lost, arrives damaged or there is another delivery problem, please contact us at hello@saffiome.com with your order number.
We will work with you and the delivery provider to help resolve the issue.
If your product arrives damaged or faulty, your rights under our Refund & Return Policy and Australian Consumer Law will continue to apply.
Delivery Delays
While we make every reasonable effort to get your order to you as quickly as possible, some circumstances are outside our control.
Delays may occasionally occur due to carriers, weather, natural events, customs processing, peak delivery periods or other circumstances beyond our reasonable control.
Contact Us
If you have any questions about shipping or your order, please contact us:
Saffiome by Saffi Labs Pty Ltd
ABN 69 696 110 479
PO Box 3124
Robina Town Centre QLD 4230
Australia
Email: hello@saffiome.com
Phone: 0439 988 395