FAQ

Questions parents ask

Straight answers about the sachets, the ingredients, the routine, subscriptions, shipping and the people behind Saffiome. If your question is not here, ask us.

The sachets

What is Saffiome?

A daily supplement in a honey sachet, two a day: Bright AM starts the day and Dream PM ends it. Each 8 g kids' sachet is 80% Australian honey and 20% Australian Manuka certified MGO 250+, carrying affron saffron extract, fermented saffron and the xoBiome MoodBalance multi-strain probiotic. Dream PM adds tart cherry, chamomile and lemon balm. Made on the Gold Coast for kids and teens 6 to 17, with Rise AM and Restore PM for adults.

Is Saffiome a medicine?

No. Saffiome is a daily supplement in a honey sachet, made and sold under Australian food standards. It is not a medicine and not a treatment for any condition and it does not replace anything your family already does: OT, psych, school supports, medication if you use it. It is fits right in with what you already do.

How do we take it?

Straight from the sachet, off a spoon, or stirred into porridge or yoghurt. Nothing to mix, nothing to chew, nothing to swallow whole. No food needed either way.

What does it taste like?

Honey. One flavour, smooth with no bits, the same every day. No added flavours, no dyes, no sweeteners.

How many sachets are in a pouch?

Thirty, about a month of one sachet a day. The Kids Day-Night Bundle is two pouches, Bright AM and Dream PM, a month of the whole kids' routine. The Adults Day-Night Bundle is Rise AM and Restore PM, and the Family Day-Night Pack is all four.

Do we need both sachets?

No. Every sachet is sold on its own: Bright AM and Dream PM for kids, Rise AM and Restore PM for adults. The bundles put the morning and evening pair together at a lower price than buying both separately. One thing to know: the trials used saffron morning and evening, 28 mg a day. One sachet is half that, so the bundle is the routine the research was built on.

Can I buy one sachet on its own?

Yes. Bright AM and Dream PM are $79 one-off or $69 a month on subscription each, and Rise AM and Restore PM are $89 or $79 a month. The Kids Day-Night Bundle brings the kids' pair together for $149 one-off or $119 a month, the Adults Day-Night Bundle for $169 or $139 a month, and the Family Day-Night Pack puts all four in one order for $289 or $229 a month.

When will we notice anything?

Honestly, not on day one. The clinical trial in teens measured change at eight weeks; the adult trials at four weeks for mood and 28 days for sleep. Give the routine four weeks before you judge it and twelve before you decide.* Most families find the first win is simply that the sachets get taken without a fight.

*Studies conducted on individual ingredients, not on Saffiome as a finished product. Individual results may vary.

Ingredients

What exactly is in each sachet?

Bright AM (kids): 80% Australian honey and 20% Australian Manuka certified MGO 250+, affron saffron extract 14 mg, fermented saffron 100 mg (providing 5 mg saffron), the xoBiome MoodBalance multi-strain probiotic 100 mg and vitamin C from acerola cherry, 10 mg. Dream PM (kids): the same base and core, with a fifth probiotic species for the evening plus tart cherry, chamomile and lemon balm. Rise AM (adults): the same base, affron 14 mg, fermented saffron 200 mg, the probiotic 200 mg, vitamin C 20 mg and a green tea lift. Restore PM (adults): the same base and core with the evening herbs plus passionflower. The full list with amounts is on the Ingredients page and on every pouch.

What is not in it?

No dyes, no artificial flavours, no preservatives, no sweeteners. No pills, no chewing, nothing to mix. The label reads the same every day.

How much saffron is in a sachet?

Kids' sachets: 14 mg of affron, the standardised extract (3.5% Lepticrosalides), plus 100 mg of fermented saffron, which carries 5 mg of saffron. Adult sachets: the same 14 mg of affron, plus 200 mg of fermented saffron, which carries 10 mg of saffron. Two sachets a day is 28 mg of affron for kids and adults alike, the daily amount and the morning-and-evening split used in the clinical trials. Add the saffron inside the fermented saffron and the day's total is about 38 mg for kids and about 48 mg for adults.

What is fermented saffron, and how is it different from the extract?

Two things. affron is a concentrated extract: 14 mg is a dense, standardised amount of saffron's active compounds, guaranteed at 3.5% Lepticrosalides, the same thing the trials used. Fermented saffron is a whole fermented material: 100 mg in a kids' sachet provides 5 mg of saffron, 200 mg in an adult sachet provides 10 mg, and the other 95% is the postbiotic, the cells and metabolites the fermentation made. So each kids' sachet carries about 19 mg of saffron and each adult sachet about 24 mg, plus a live probiotic and a postbiotic side by side.

What is a postbiotic?

A preparation of inanimate microorganisms and their components, the cells and the compounds a fermentation made. In Saffiome the fermented saffron carries the postbiotic, and xoBiome MoodBalance carries the live probiotic: live cultures, plus what cultures make.

Which probiotic species are in it?

Bright AM (kids) and Rise AM (adults): Lactobacillus helveticus, L. plantarum, L. rhamnosus and Bifidobacterium breve. Dream PM (kids) and Restore PM (adults) add L. brevis for the evening. The strain codes and the live count per sachet are being confirmed with our manufacturer and will be printed here and on the pouch.

Where does the saffron come from?

The saffron extract, affron, is made in Spain by Pharmactive from Crocus sativus stigmas and standardised to 3.5% Lepticrosalides. The fermented saffron is fermented on the Gold Coast.

Where does the honey come from?

Both the honey and the Manuka come from a local, family-owned Queensland honey house, thirty years in the trade and HACCP certified, sourcing genuine 100% pure Australian honey from a network of trusted beekeepers across the country.

What does MGO 250+ mean?

MGO is methylglyoxal, a compound that forms naturally in Manuka honey from the nectar of Leptospermum. The number is milligrams per kilogram, so MGO 250+ means at least 250 milligrams in every kilogram of the Manuka we blend in, certified on every batch. It sits at the threshold of the grade most people know as UMF 10+. Manuka is 20% of the honey base; the MGO grade describes the Manuka, not the whole sachet.

Is the honey organic?

Our honey is 100% Australian. We will only use the word organic if the supplier's certification lets us, and we will show the certificate here when we do.

Why honey for kids?

Honey is a food children already know, and it carries the rest of the formula: the saffron, the probiotic and the evening herbs sit inside it, so there is nothing to swallow or mix. Saffiome is for kids and teens 6 to 17. Honey is never for babies under 12 months.

How much sugar is in it?

Each kids' sachet has about 6 g of sugar and each adult sachet about 7 g, all of it from the honey. Two kids' sachets a day is about 12.5 g, or three teaspoons; two adult sachets about 15 g, or under four. That is the honey doing its job as the food that carries everything else. The morning sachet starts the day and the evening sachet goes about an hour before bed, so it is done before teeth are brushed.

The routine

When do we take them?

The morning sachet when the day starts, the evening one about an hour before bed. Bright AM and Dream PM for kids and teens 6 to 17; Rise AM and Restore PM for adults. No food needed, and your bedtime routine stays exactly as it is.

Do they have to go with a meal?

No. Take them with or without food. Plenty of households pair the morning sachet with breakfast and the evening one with dinner because it is easy to remember, but nothing needs to be eaten with either. Adults who fast in the morning: Rise AM carries about 7 g of honey sugars, so it goes when your eating window opens.

What if we miss a day?

Nothing dramatic. Pick up at the next sachet. It is a routine, so aim for most days rather than perfect days.

Can two kids share one pouch?

Everyone taking it needs their own sachet morning and evening. For a child that is one Bright AM pouch and one Dream PM pouch a month; for an adult, one Rise AM and one Restore PM. The quantity step on the bundle page sets how many, and the Family Day-Night Pack puts a kids' pair and an adults' pair in one order.

Can my child take it at school or camp?

The routine is built around home, morning and early evening, so most families never need to. If a sachet has to travel, it is a sealed single serve that goes in a lunchbox or a bag with no fridge needed on the day.

Neurodivergent families

Is Saffiome suitable for autistic kids?

Saffiome is for all kids and teens aged 6 to 17, and we built it as a neurodivergent family. In practice that means one flavour, the same texture every day, no dyes, no artificial flavours, no pills and no chewing. It is not a treatment for autism or for anything else. If your child has sensory sensitivities, the next question covers what to expect.

Is it OK for kids with sensory sensitivities?

One flavour. Smooth honey with no bits, so the texture is the same every day. No dyes, no artificial flavours, no pills, no chewing, no fizzing, no mixing. A small sachet to start the day and one to end it, so the routine is predictable. If a new texture is hard for your child, start with the sachet stirred into something they already eat.

Can my child take Saffiome alongside ADHD medication?

Saffiome is a supplement in a honey sachet: saffron, a probiotic, and evening herbs in the evening sachet. It is designed to sit alongside medication, OT, psych and school supports, because it fits right in with what you already do. Every child is different, so if your child takes prescribed medication, check with your prescriber before adding anything new, and take the ingredient list with you. Every ingredient and amount is on the Ingredients page.

My child is a very fussy eater. Will they take it?

It is honey. Most kids take honey. It comes in one flavour, tastes the same every day, and goes on a spoon, into porridge or yoghurt, or straight from the sachet. If your child will not take it, our 30-day guarantee covers you.

The studies were in teens and adults. What about younger kids?

True, and we will not pretend otherwise. The saffron extract in Saffiome, affron, has eleven published placebo-controlled trials in more than 1,000 people, and the youngest participants were 12 to 16. Saffiome uses the same daily amount that trial used, split the same way. There is no placebo-controlled trial of affron in children under 12. The evening herbs have studies in children under 12, but as a blend with valerian and without a placebo group. Bright AM and Dream PM are for 6 to 17: the teen trial's daily amount is exactly what two kids' sachets deliver. From 18, Rise AM and Restore PM. Every study is listed in The Gut-Brain Connection, so you can read them yourself.

Will this help my child sleep?

We cannot promise that, and no honest supplement company can. What we can tell you: in two placebo-controlled trials, adults with poor sleep rated their sleep quality better on affron, and the evening sachet carries tart cherry, chamomile and lemon balm, each with sleep or calm studies in adults.* Dream PM goes in the early evening, about an hour before bed, and your bedtime routine stays exactly as it is.

*Studies conducted on individual ingredients, not on Saffiome as a finished product. Individual results may vary.

Do you make claims about ADHD or autism?

No. Nothing in Saffiome is made for a diagnosis and nothing on this site says it is. We are a neurodivergent family and we built Saffiome for kids who feel everything. That is a description of our house, not a claim about a product. The research on the ingredients, including the studies that involved neurodivergent kids, is in the hub, sources and all.

Adults

Is there a version for adults?

Coming soon. Rise AM and Restore PM are the adult sachets, 10 g each, to be sold on their own or together as the Adults Day-Night Bundle; the kids' range opens first, and the adult pages take your email so you hear the day they open. The Family Day-Night Pack puts the kids' and adults' bundles in one order. Details on the Adults page.

What is different from the kids' sachets?

A bigger 10 g sachet with more of the actives: the same affron saffron extract at 14 mg (the amount the trials used, 28 mg a day across two sachets), twice the fermented saffron (200 mg, providing 10 mg saffron) and twice the probiotic (200 mg), 20 mg of vitamin C from acerola, and a gentle green tea lift in Rise AM, and more tart cherry and chamomile plus passionflower in Restore PM. Same honey base: 80% Australian honey, 20% Australian Manuka certified MGO 250+.

When do adults take them?

Rise AM within an hour of waking, Restore PM about an hour before bed. Straight from the sachet, off a spoon, or stirred into yoghurt or porridge. No food needed. If you fast in the morning, Rise AM carries about 7 g of natural honey sugars, so take it when your eating window opens.

How much caffeine is in Rise AM?

About 40 mg, from green tea extract, roughly a cup of green tea's worth. Restore PM has none, and the kids' sachets have none. If you are sensitive to caffeine, take Rise AM early in the day rather than later.

Can an adult take the kids' sachets?

You can. It is the same honey and the same actives. The adult sachets simply carry more of the actives per serve and the green tea lift, and the kids' sachets are sized for kids, so most adults are better served by Rise AM and Restore PM.

Can I take it if I am pregnant or breastfeeding?

Not without your doctor's OK. Saffron extract at these amounts has not been studied in pregnancy or breastfeeding, so we ask you to check first.

Subscription and Founding Member

How does the subscription work?

A new delivery every 30 days, charged to the card you choose at checkout. You can skip a month, pause, change quantity or cancel any time from your account. No lock-in and no cancellation fee.

What is a Founding Member?

The first 100 families to subscribe to the Kids Day-Night Bundle pay $99 a month, and that price holds for as long as the subscription stays active. If you cancel and come back later, you rejoin at the price of the day.

Is there a trial pack or a first-month discount?

No. Founding Member is the launch offer, and it is better than a first-month discount because the price holds for as long as you stay.

How do I change, pause or cancel?

Log in to your account, open your subscription, and skip, pause, change quantity or cancel. Changes made before your next billing date apply to that delivery. No email needed, no fee.

We have two kids and one adult. Can I change the mix?

Once the adult range opens, yes. Add the Family Day-Night Pack, then adjust the quantities in your cart, or build it from the kids' and adults' bundles separately. Subscriptions can change quantity any month from your account.

What payment options do you take?

Visa, Mastercard and American Express through Shopify Payments, plus Shop Pay and PayPal. Afterpay and Zip are available on one-off orders. Subscriptions need a card or PayPal so the renewals can run. All prices are in Australian dollars and include GST.

Shipping, returns and guarantee

Where do you ship?

Australia-wide, dispatched from the Gold Coast. Standard shipping is free on orders of $95 and over, so every bundle ships free, one-off or on subscription. A single pouch ships for $9.95 standard, shown at checkout before you pay along with the delivery estimate for your address.

Do you ship overseas?

Not at launch. Australia first, and New Zealand is next on the list. Join the waitlist and we will tell you when your country opens.

How do I track my order?

You get an email with a tracking link the moment your order is dispatched. Subscription renewals get the same email each time they ship.

Is there a guarantee?

Yes, a 30-day guarantee on your first order. If Saffiome is not right for your family, contact us within 30 days of delivery and we will make it right. The full terms are in our refund policy.

My order arrived damaged or something is missing. What do I do?

Send us a note through the contact page with your order number and a photo if there is damage, and we will sort it out quickly.

Safety

What about allergens?

The full allergen statement prints with the nutrition panel on every pouch, and we publish it here as soon as the final specification is signed. What we can say now: the base is honey, which is never for babies under 12 months; the probiotic is a live culture; there are no dyes or artificial flavours. If your child has a diagnosed allergy, send us the question with the allergen named and we will answer from the specification.

What age is Saffiome for?

Bright AM and Dream PM are for kids and teens, 6 to 17. Rise AM and Restore PM are for adults, 18 and over. For children under 6, ask your GP or child health nurse before adding anything new. Honey is never for babies under 12 months.

Can I take Saffiome with medication?

Saffiome is a supplement in a honey sachet: saffron, a probiotic and evening herbs. It is designed to sit alongside whatever you already do, but every body is different, so if you or your child take prescribed medication, show your GP or pharmacist the ingredient list before you start. Every ingredient and amount is on the Ingredients page.

Is it OK to take every day, long term?

It is a daily supplement in a honey sachet, and we designed it as an everyday routine. The clinical trials on the saffron extract ran for up to twelve weeks. If anything changes for your child after starting, stop and talk to your GP, and tell us too.

What if my child reacts to it?

Stop the sachets and see your doctor, the same as with any new food. Then tell us through the contact page: we want to know, and our guarantee covers the pouch.

About Saffiome

Who makes Saffiome?

Saffi Labs Pty Ltd, a Gold Coast company founded by Regan Merka, the mum who designed Burleigh Wagon for her autistic daughter. Saffiome is developed and made on the Gold Coast, Queensland, with an Australian manufacturing partner.

Who is Regan Merka?

The founder. Regan designed Burleigh Wagon, took it to Shark Tank Australia, export awards and NDIS funding, and spent years listening to neurodivergent families about what helps at home. Gold Coast Bulletin Women of the Year 2024, entrepreneur category. Her husband and both her girls are neurodivergent; she is the one who is not. Her story is here.

Is it made in Australia?

Developed and made on the Gold Coast, Queensland, with 100% Australian honey and Australian Manuka. The saffron extract itself is made in Spain, where the trials were run.

Do you test the finished sachets?

Every batch of Manuka arrives with an independent MGO certificate, and our honey house is HACCP certified. The testing certificates for the finished sachets will be published on this site as each batch is released.

Can I stock Saffiome in my clinic, pharmacy or store?

We would love to hear from you. Use the contact page and choose "Wholesale or stockists" as the topic.

How do I reach you?

Email hello@saffiome.com, call or text +61 439 949 054 on weekdays, or use the contact page. A real person on the Gold Coast replies within one business day.

One to start the day, one to end it

The Kids Day-Night Bundle is Bright AM and Dream PM for kids and teens 6 to 17. The Adults Day-Night Bundle is Rise AM and Restore PM. The Family Day-Night Pack is all four in one order.